After I bought the tire, a couple days later, I got an email that the shipping was not accurate at the time of purchase, so instead of $15, it would be $95 at minimum. I told them that that was not only unacceptable, but that I had bought the tire for my dad so that he could get some riding in before the season ended, and now one way or the other, he would get the tire too late, so I requested a refund. The next day I got a call that they had found 2-day shipping for $35 on top of the 15 that I already paid, for. A total of $50 to Alaska for 2-day shipping. I accepted and got the tire the day that my dad got there, so he was able to install and use it immediately! Excellent customer service, I would definitely buy from them again.