The return process must be initiated within 30 days of your order being delivered.

 You will receive an email with an RMA form attached. Please allow 24 to 48 hours for processing your RMA.

Return shipping cost is fully covered  ONLY If there was an error on our end.

International returns is Customer responsibility, we will refund you the cost of shipping (ONLY If there was an error on our end.)when item will arrive in our location in good contusions and our supplier approve the return. 

 -For international orders, customers who refuse the package will not receive a refund for the original shipping cost. Additionally, any return shipping fees incurred by us will be deducted from the customer's refund

 -Tires are not eligible for return.

 -Electronics are not eligible for return.

• PLEASE NOTE : IF YOUR PART IS DAMAGED UPON ARRIVAL DO NOT INSTALL THE PART CONTACT OUR RETURNS DEPARTMENT FIRST. WE ARE UNABLE TO WARRANTY ANY PART WHICH HAS BEEN INSTALLED FOR PHYSICAL DAMAGE.

We all know that accidents can happen. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. 305-859-1215

Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days.

If a shipping courier caused the damage, we will schedule a damage pick up by the courier.

Warranty claims are not the same as returns.

They are handled differently.

You will need contact directly with Supplier or Manufactures and send them pictures or any information that they need like model year of your vehicle  so they can approve your claim. 

Claims for missing or damaged items in an order must be placed within 48 hours of delivery of your order.

Any new items must be returned in the original box/packaging including static guards on shields, vendor hang tags, bags, hardware, etc.  All hardware must be in original packaging and unopened.  Items must be in restockable  condition 

Please note that we reserve the right to deny refund or exchange if the merchandise does not meet the Return Policy requirements.

Exchange Procedure

There are 2 ways you can go about exchanging a product:

Option 1 (Slower) – Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.

Option 2 (Faster) – Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.

Refunds & Credits

After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, PayPal).

The refund amount will be composed of the original purchase price minus shipping charges where applicable.

You will be sent an email confirming receipt of the return and your credit. Please allow from 2-5 business days for the credit to appear on your account.

We  will not refund any labor charges or installation fees under any conditions.

 We will also not offer reimbursement for any damage acquired during installation or any other use of a product like customs inspections. 

For US customers, we offer 3 shipping options:

• Free shipping for orders over $69. This shipping option takes 5-8 business days.
• Economy for small orders (less than 1lbs) $6.99USD
• This shipping option takes 5-8 business days. 
• Standard shipping (FedEx / UPS) for all orders $9.99 
• This shipping option takes 1-5 business days. 

*Most Arrow exhausts  ship directly from Italian warehouse!

It typically arrives at our store within 1-2 weeks, and then we'll ship it out to you right away!

*Most of M4 and Empire exhausts Due to high volume of sales,lead time could be up to 5-20 business days before shipping.

We are currently unable to offer   overnight or 2-day guaranteed shipping .

This is because the warehouses of most of our suppliers only ship Ground.

Products ship from our Miami facility or drop ship direct from our Suppliers

Orders placed before 11am CST are typically will send the same day. 

Most orders placed after that time are will send the following business days. 

If you have specific shipping requests or needs please contact us at sales@bills-exhausts.com prior to purchasing and we will do our best to assist you.

If an item is back ordered from the manufacturer you will be notified by us. FYI – We don’t like it when this happens any more than you do.

We will try and help as best we can with back orders

A TRACKING NUMBER will be send to you via email or text after purchasing .

SHIPMENTS WITHIN THE U.S.

FREE STANDARD SHIPPING  on orders over $69.00USD is available in all US lower 48 states, APO addresses, and Puerto Rico via USPS or UPS.  (*Exceptions apply for Alaska and Hawaii.)

Free standard shipping means we will select an option that gets you your parts as soon as possible while still being economically priced.

We reserve the right to deny free shipping for any reason.

About pre-orders:

When you order  PRE-ORDER it  means that you can purchase it before the official release date and then, you just wait for the shipping Usually pre-orders takes from 1-6 weeks depending the brand and the product. 

Contact us when ordering or we will contact you to go over rates and times.

INTERNATIONAL SHIPMENTS

WE SHIP WORLDWIDE Shipping rates outside the US are based upon destination and weight. 

Canada ,European Union and Puerto Rico Fast shipping with DHL Prepaid Customs/Taxes (DDP)

• * Countries we don't collect  tax or duties required pay by you.

Please note that we are unable to ship oversized items such as tires, batteries, and oils internationally.

For these items, we offer Large Truck Load (LTL) freight shipping.

Please be aware that LTL shipping costs may vary and exceed the estimated amount at checkout.

We will contact you for confirmation before processing your order.

If you have questions about these fees or duties contact us prior to ordering and we can assist you.

 -For international orders, customers who refuse the package will not receive a refund for the original shipping cost. Additionally, any return shipping fees incurred by us will be deducted from the customer's refund

 -Tires are not eligible for return.

 -Electronics are not eligible for return.

More for Return policy here

Delivery times for international shipments are typically 5 to 9 business days, but this can vary depending on your country’s customs procedures.

We reserve the right to deny free shipping for any reason.

Orders delayed by customs are not something we can control or change.

ALL international orders (Includes CANADA ,California and Puerto Rico) needed to be ship from our location in Miami Florida.

Most of International orders cannot drop ship from supplier's warehouses(Except on some specific Brands)

Parts typically take 2-7 business days to arrive at our warehouse.

Once they're in, we'll send you a tracking number.

The estimated delivery time shown at checkout begins once the part is shipped from our warehouse

米国のお客様には、3 つの配送オプションをご用意しています:

69 ドル以上のご注文は送料無料です。この配送オプションには 5 ～ 8 営業日かかります。

小口注文 (1 ポンド未満) のエコノミー配送は 6.99 ドルです
この配送オプションには 5 ～ 8 営業日かかります。

すべてのご注文の標準配送 (FedEx / UPS) は 9.99 ドルです
この配送オプションには 1 ～ 5 営業日かかります。

*Arrow の排気管のほとんどはイタリアの倉庫から直接発送されます!

通常、1 ～ 2 週間以内に当店に到着し、その後すぐに発送いたします!

*M4 および Empire の排気管のほとんどは販売量が多いため、発送までに最大 5 ～ 20 営業日かかる場合があります。

現在、翌日配送または 2 日以内の保証付き配送は提供できません。

これは、ほとんどのサプライヤーの倉庫が地上配送のみを行っているためです。

製品はマイアミの施設から出荷されるか、サプライヤーから直接出荷されます

午前 11 時 (中部標準時) までに注文された場合は、通常、即日発送されます。

それ以降の注文のほとんどは、翌営業日に発送されます。

特定の配送リクエストやニーズがある場合は、購入前に sales@bills-exhausts.com までご連絡ください。できる限りお手伝いいたします。

メーカーから商品がバックオーダーになった場合は、当社からお知らせします。参考までに – お客様と同様に、このような事態は好ましくありません。

バックオーダーについては、できる限りお手伝いいたします

購入後、追跡番号がメールまたはテキストで送信されます。

米国内の発送
69 ドル以上の注文には、米国本土 48 州、APO 住所、プエルトリコへの USPS または UPS による無料標準配送をご利用いただけます。 (*アラスカとハワイには例外があります。)

無料の標準配送とは、経済的な価格でありながら、できるだけ早く部品をお届けできるオプションを選択することを意味します。

当社は、いかなる理由でも無料配送を拒否する権利を留保します。

予約注文について:

予約注文をすると、公式発売日前に購入でき、配送を待つだけです。通常、予約注文はブランドと製品に応じて1～6週間かかります。

注文時にご連絡ください。料金と時間についてご連絡いたします。

国際配送
世界中に発送します。米国以外の配送料金は、目的地と重量に基づきます。

カナダ、欧州連合、プエルトリコ DHL プリペイド関税/税金 (DDP) による迅速な配送

* 税金や関税を徴収しない国では、お客様が支払う必要があります。

タイヤ、バッテリー、オイルなどの特大アイテムは国際的に発送できませんのでご了承ください。
これらの商品については、大型トラック積載（LTL）貨物輸送をご利用いただけます。
LTL 輸送費は変動し、チェックアウト時の見積額を超える場合がありますのでご了承ください。
ご注文を処理する前に確認のご連絡をさせていただきます。
これらの料金や関税についてご質問がある場合は、ご注文前にご連絡ください。お手伝いいたします。

- 海外からのご注文の場合、荷物の受け取りを拒否したお客様には、元の配送料は返金されません。さらに、当社が負担した返品送料は、お客様の返金から差し引かれます

- タイヤは返品対象外です。

- 電子機器は返品対象外です。

返品ポリシーの詳細はこちらをご覧ください

海外からの配送の場合、通常 5 ～ 9 営業日ですが、お住まいの国の税関手続きによって異なる場合があります。

税関による注文の遅延は、当社が管理または変更できるものではありません。

すべての海外からのご注文（カナダ、カリフォルニア、プエルトリコを含む）は、フロリダ州マイアミの当社拠点から発送する必要があります。

海外からの注文のほとんどは、サプライヤーの倉庫から直接発送できません (一部の特定のブランドを除く)

部品が倉庫に到着するまでには通常 2 ～ 7 営業日かかります。

部品が倉庫に到着したら、追跡番号をお送りします。

チェックアウト時に表示される推定配達時間は、部品が倉庫から出荷された時点から開始されます

注文を追跡する

支払い方法

すべての注文は米ドルで請求され、為替レートは毎日変動することにご注意ください。

Visa、Mastercard、AMEX、ApplePay、GooglePay、Discover のクレジットカードと Paypal、および Visa または Mastercard のロゴが付いたデビットカードをご利用いただけます。

また、klarna の今すぐ購入と後払いもご利用いただけます

https://www.klarna.com/us/what-is-klarna

ご質問がある場合は、sales@bills-exhausts.com までお問い合わせください。

.

重要な排出定義、規制遵守、保証情報については、ここをクリックしてください。

For US customers, we offer 3 shipping options:

• Free shipping for orders over $69. This shipping option takes 5-8 business days.
• Economy for small orders (less than 1lbs) $6.99
• This shipping option takes 5-8 business days. 

• Standard shipping (FedEx / UPS) for all orders $9.99 
• This shipping option takes 1-5 business days. 

*Most Arrow exhausts  ship directly from Italian warehouse!

It typically arrives at our store within 1-2 weeks, and then we'll ship it out to you right away!

*Most of M4 and Empire exhausts  Due to high volume of sales, lead time could be up to 5-20 business days before shipping.

We are currently unable to offer   overnight or 2-day guaranteed shipping .

This is because the warehouses of most of our suppliers only ship Ground.

Products ship from our Miami facility or drop ship direct from our Suppliers

Orders placed before 11am CST are typically will send the same day. 

Most orders placed after that time are will send the following business days. 

If you have specific shipping requests or needs please contact us at sales@bills-exhausts.com prior to purchasing and we will do our best to assist you.

If an item is back ordered from the manufacturer you will be notified by us. FYI – We don’t like it when this happens any more than you do.

We will try and help as best we can with back orders

A TRACKING NUMBER will be send to you via email or text after purchasing .

SHIPMENTS WITHIN THE U.S.

FREE STANDARD SHIPPING  on orders over $69 is available in all US lower 48 states, APO addresses, and Puerto Rico via USPS or UPS.  (*Exceptions apply for Alaska and Hawaii.)

Free standard shipping means we will select an option that gets you your parts as soon as possible while still being economically priced.

We reserve the right to deny free shipping for any reason.

About pre-orders:

When you order  PRE-ORDER it  means that you can purchase it before the official release date and then, you just wait for the shipping Usually pre-orders takes from 1-6 weeks depending the brand and the product. 

Contact us when ordering or we will contact you to go over rates and times.

INTERNATIONAL SHIPMENTS

WE SHIP WORLDWIDE Shipping rates outside the US are based upon destination and weight. 

Canada ,European Union and Puerto Rico Fast shipping with DHL Prepaid Customs/Taxes (DDP)

• * Countries we don't collect  tax or duties required pay by you.

Please note that we are unable to ship oversized items such as tires, batteries, and oils internationally.

For these items, we offer Large Truck Load (LTL) freight shipping.

Please be aware that LTL shipping costs may vary and exceed the estimated amount at checkout.

We will contact you for confirmation before processing your order.

If you have questions about these fees or duties contact us prior to ordering and we can assist you.

 -For international orders, customers who refuse the package will not receive a refund for the original shipping cost. Additionally, any return shipping fees incurred by us will be deducted from the customer's refund

 -Tires are not eligible for return.

 -Electronics are not eligible for return.

More for Return policy here

Delivery times for international shipments are typically 5 to 9 business days, but this can vary depending on your country’s customs procedures.

Orders delayed by customs are not something we can control or change.

ALL international orders (Includes CANADA ,California and Puerto Rico) needed to be ship from our location in Miami Florida.

Most of International orders cannot drop ship from supplier's warehouses(Except on some specific Brands)

Parts typically take 2-7 business days to arrive at our warehouse.

Once they're in, we'll send you a tracking number.

The estimated delivery time shown at checkout begins once the part is shipped from our warehouse

• Track my order

PAYMENT METHODS

Please take note that all orders will be charged in USD dollars, and exchange rates fluctuate daily.

We accept  Visa, Mastercard, AMEX, ApplePay,GooglePay, and Discover credit cards  and Paypal , as well as debit cards with a Visa or Mastercard logo.

Also klarna Buy now and pay later

 https://www.klarna.com/us/what-is-klarna

Contact us at sales@bills-exhausts.com if you have any questions.

 .

Click here for important emission definitions and regulatory compliance and warranty information.