IGO ELECTRIC BIKES Outland Torngat RS E-Bike - Fatbike 100-322-300

The return process must be initiated within 180 days of your order being delivered.

 You will receive an email with an RMA form attached. Please allow 24 to 48 hours for processing your RMA.

 

Return shipping cost is fully covered  ONLY If there was an error on our end.

International returns is Customer responsibility, we will refund you the cost of shipping (ONLY If there was an error on our end.)when item will arrive in our location in good contusions and our supplier approve the return. 

 -For international orders, customers who refuse the package will not receive a refund for the original shipping cost. Additionally, any return shipping fees incurred by us will be deducted from the customer's refund

 -Tires are not eligible for return.

 -Electronics are not eligible for return.

 

• PLEASE NOTE : IF YOUR PART IS DAMAGED UPON ARRIVAL DO NOT INSTALL THE PART CONTACT OUR RETURNS DEPARTMENT FIRST. WE ARE UNABLE TO WARRANTY ANY PART WHICH HAS BEEN INSTALLED FOR PHYSICAL DAMAGE.

We all know that accidents can happen. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. 305-859-1215

Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 180 days.

If a shipping courier caused the damage, we will schedule a damage pick up by the courier.

 

 

Warranty claims are not the same as returns.

They are handled differently.

You will need contact directly with Supplier or Manufactures and send them pictures or any information that they need like model year of your vehicle  so they can approve your claim. 

Claims for missing or damaged items in an order must be placed within 48 hours of delivery of your order.

 

Any new items must be returned in the original box/packaging including static guards on shields, vendor hang tags, bags, hardware, etc.  All hardware must be in original packaging and unopened.  Items must be in restockable  condition 

 

Please note that we reserve the right to deny refund or exchange if the merchandise does not meet the Return Policy requirements.

 

Exchange Procedure

There are 2 ways you can go about exchanging a product:

Option 1 (Slower) – Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.

Option 2 (Faster) – Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.

 

 

Refunds & Credits

After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, PayPal).

The refund amount will be composed of the original purchase price minus shipping charges where applicable.

You will be sent an email confirming receipt of the return and your credit. Please allow from 2-5 business days for the credit to appear on your account.

We  will not refund any labor charges or installation fees under any conditions.

 We will also not offer reimbursement for any damage acquired during installation or any other use of a product like customs inspections. 

 

Click here for important emission definitions and regulatory compliance and warranty information.

Possible delays during the holiday season!  

Dear Customer, due to the upcoming holiday season, some of our suppliers may experience delays in deliveries compared to the estimated times indicated for products not in stock.

Products that are available will still be shipped regularly. 

Thank you for your understanding and happy shopping on BILLS EXHAUSTS

 

For US customers, we offer 3 shipping options:

• Free shipping for orders over $49.00 in US and  Canada $199.00
• This shipping option takes 5-12 business days.

 

Free standard shipping means we will select an option that gets you your parts as soon as possible while still being economically priced.

We reserve the right to deny free shipping for any reason.

 

• Economy for small orders (less than 1lbs) $6.99
• This shipping option takes 5-8 business days. 

• Standard shipping (FedEx / UPS) for all orders $9.99 
• This shipping option takes 1-5 business days.

• Arrow exhausts  ship directly from Italian warehouse!
• It typically arrives at our store within 1-2 weeks, and then we'll ship it out to you right away!
• M4 and Empire exhausts  lead time could be up to 3-9 business days before shipping.
• Vandomon Exhaust lead time could be up to 3-5 business days before shipping.
• Austin Racing Pre-Orders only 6-12 weeks

We are currently unable to offer   overnight or 2-day guaranteed shipping .

This is because the warehouses of most of our suppliers only ship Ground.

Products ship from our Miami facility or drop ship direct from our Suppliers

Orders placed before 11am CST are typically will send the same day. 

Most orders placed after that time are will send the following business days. 

 

If you have specific shipping requests or needs please contact us at sales@bills-exhausts.com prior to purchasing and we will do our best to assist you.

If an item is back ordered from the manufacturer you will be notified by us. FYI – We don’t like it when this happens any more than you do.

We will try and help as best we can with back orders

A TRACKING NUMBER will be send to you via email or text after purchasing .

 

SHIPMENTS WITHIN THE U.S.

FREE STANDARD SHIPPING  on orders over $49 is available in all US lower 48 states, APO addresses, and Puerto Rico via USPS or UPS.  (*Exceptions apply for Alaska and Hawaii.)

 

About pre-orders:

When you order  PRE-ORDER it  means that you can purchase it before the official release date and then, you just wait for the shipping Usually pre-orders takes from 1-12 weeks depending the brand and the product. 

 

Contact us when ordering or we will contact you to go over rates and times.

INTERNATIONAL SHIPMENTS

WE SHIP WORLDWIDE Shipping rates outside the US are based upon destination and weight. 

Canada and Puerto Rico Fast shipping with UPS  Prepaid Customs/Taxes (DDP)

• * Countries we don't collect  tax or duties required pay by you.

Please note that we are unable to ship oversized items such as tires, batteries, and oils internationally.

For these items, we offer Large Truck Load (LTL) freight shipping.

Please be aware that LTL shipping costs may vary and exceed the estimated amount at checkout.

We will contact you for confirmation before processing your order.

If you have questions about these fees or duties contact us prior to ordering and we can assist you.

 -For international orders, customers who refuse the package will not receive a refund for the original shipping cost. Additionally, any return shipping fees incurred by us will be deducted from the customer's refund

 -Tires are not eligible for return.

 -Electronics are not eligible for return.

More for Return policy here

 

Delivery times for international shipments are typically 5 to 9 business days, but this can vary depending on your country’s customs procedures.

 

We reserve the right to deny free shipping for any reason.

Orders delayed by customs are not something we can control or change.

 

ALL international orders (Includes CANADA ,California and Puerto Rico) needed to be ship from our location in Miami Florida.

Most of International orders cannot drop ship from supplier's warehouses(Except on some specific Brands)

Parts typically take 2-7 business days to arrive at our warehouse.

Once they're in, we'll send you a tracking number.

The estimated delivery time shown at checkout begins once the part is shipped from our warehouse

 

 

• Track my order

 

PAYMENT METHODS

 

Please take note that all orders will be charged in USD dollars, and exchange rates fluctuate daily.

 

We accept  Visa, Mastercard, AMEX, ApplePay,GooglePay, and Discover credit cards  and Paypal , as well as debit cards with a Visa or Mastercard and klarna (Buy now and pay later)

 https://www.klarna.com/us/what-is-klarna

 

Contact us at sales@bills-exhausts.com if you have any questions.

 .

Click here for important emission definitions and regulatory compliance and warranty information.