The return process must be initiated within 30 days of your order being delivered.

 You will receive an email with an RMA form attached. Please allow 24 to 48 hours for processing your RMA.

 

Return shipping cost is fully covered  ONLY If there was an error on our end.

International returns is Customer responsibility, we will refund you the cost of shipping (ONLY If there was an error on our end.)when item will arrive in our location in good contusions and our supplier approve the return. 

 -For international orders, customers who refuse the package will not receive a refund for the original shipping cost. Additionally, any return shipping fees incurred by us will be deducted from the customer's refund

 -Tires are not eligible for return.

 -Electronics are not eligible for return.

 

• PLEASE NOTE : IF YOUR PART IS DAMAGED UPON ARRIVAL DO NOT INSTALL THE PART CONTACT OUR RETURNS DEPARTMENT FIRST. WE ARE UNABLE TO WARRANTY ANY PART WHICH HAS BEEN INSTALLED FOR PHYSICAL DAMAGE.

We all know that accidents can happen. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. 305-859-1215

Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days.

If a shipping courier caused the damage, we will schedule a damage pick up by the courier.

 

 

Warranty claims are not the same as returns.

They are handled differently.

You will need contact directly with Supplier or Manufactures and send them pictures or any information that they need like model year of your vehicle  so they can approve your claim. 

Claims for missing or damaged items in an order must be placed within 48 hours of delivery of your order.

 

Any new items must be returned in the original box/packaging including static guards on shields, vendor hang tags, bags, hardware, etc.  All hardware must be in original packaging and unopened.  Items must be in restockable  condition 

 

Please note that we reserve the right to deny refund or exchange if the merchandise does not meet the Return Policy requirements.

 

Exchange Procedure

There are 2 ways you can go about exchanging a product:

Option 1 (Slower) – Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.

Option 2 (Faster) – Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.

 

 

Refunds & Credits

After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, PayPal).

The refund amount will be composed of the original purchase price minus shipping charges where applicable.

You will be sent an email confirming receipt of the return and your credit. Please allow from 2-5 business days for the credit to appear on your account.

We  will not refund any labor charges or installation fees under any conditions.

 We will also not offer reimbursement for any damage acquired during installation or any other use of a product like customs inspections. 

 

For US customers, we offer 3 shipping options:

• Free shipping for orders over $69. This shipping option takes 5-8 business days.
• Economy for small orders (less than 1lbs) $6.99USD
• This shipping option takes 5-8 business days. 
• Standard shipping (FedEx / UPS) for all orders $9.99 
• This shipping option takes 1-5 business days. 

*Most Arrow exhausts  ship directly from Italian warehouse!

It typically arrives at our store within 1-2 weeks, and then we'll ship it out to you right away!

*Most of M4 and Empire exhausts Due to high volume of sales,lead time could be up to 5-20 business days before shipping.

We are currently unable to offer   overnight or 2-day guaranteed shipping .

This is because the warehouses of most of our suppliers only ship Ground.

Products ship from our Miami facility or drop ship direct from our Suppliers

Orders placed before 11am CST are typically will send the same day. 

Most orders placed after that time are will send the following business days. 

 

If you have specific shipping requests or needs please contact us at sales@bills-exhausts.com prior to purchasing and we will do our best to assist you.

If an item is back ordered from the manufacturer you will be notified by us. FYI – We don’t like it when this happens any more than you do.

We will try and help as best we can with back orders

A TRACKING NUMBER will be send to you via email or text after purchasing .

 

SHIPMENTS WITHIN THE U.S.

FREE STANDARD SHIPPING  on orders over $69.00USD is available in all US lower 48 states, APO addresses, and Puerto Rico via USPS or UPS.  (*Exceptions apply for Alaska and Hawaii.)

Free standard shipping means we will select an option that gets you your parts as soon as possible while still being economically priced.

We reserve the right to deny free shipping for any reason.

About pre-orders:

When you order  PRE-ORDER it  means that you can purchase it before the official release date and then, you just wait for the shipping Usually pre-orders takes from 1-6 weeks depending the brand and the product. 

 

Contact us when ordering or we will contact you to go over rates and times.

INTERNATIONAL SHIPMENTS

WE SHIP WORLDWIDE Shipping rates outside the US are based upon destination and weight. 

Canada ,European Union and Puerto Rico Fast shipping with DHL Prepaid Customs/Taxes (DDP)

• * Countries we don't collect  tax or duties required pay by you.

Please note that we are unable to ship oversized items such as tires, batteries, and oils internationally.

For these items, we offer Large Truck Load (LTL) freight shipping.

Please be aware that LTL shipping costs may vary and exceed the estimated amount at checkout.

We will contact you for confirmation before processing your order.

If you have questions about these fees or duties contact us prior to ordering and we can assist you.

 -For international orders, customers who refuse the package will not receive a refund for the original shipping cost. Additionally, any return shipping fees incurred by us will be deducted from the customer's refund

 -Tires are not eligible for return.

 -Electronics are not eligible for return.

More for Return policy here

 

Delivery times for international shipments are typically 5 to 9 business days, but this can vary depending on your country’s customs procedures.

 

We reserve the right to deny free shipping for any reason.

Orders delayed by customs are not something we can control or change.

 

ALL international orders (Includes CANADA ,California and Puerto Rico) needed to be ship from our location in Miami Florida.

Most of International orders cannot drop ship from supplier's warehouses(Except on some specific Brands)

Parts typically take 2-7 business days to arrive at our warehouse.

Once they're in, we'll send you a tracking number.

The estimated delivery time shown at checkout begins once the part is shipped from our warehouse

 

 

Pour les clients américains, nous proposons 3 options d'expédition :

Livraison gratuite pour les commandes supérieures à 69 $. Cette option d'expédition prend 5 à 8 jours ouvrables.
Économie pour les petites commandes (moins de 1 lb) 6,99 $
Cette option d'expédition prend 5 à 8 jours ouvrables.

Expédition standard (FedEx / UPS) pour toutes les commandes 9,99 $
Cette option d'expédition prend 1 à 5 jours ouvrables.

*La plupart des pots d'échappement Arrow sont expédiés directement depuis l'entrepôt italien !
Ils arrivent généralement dans notre magasin dans un délai de 1 à 2 semaines, puis nous vous les expédions immédiatement !

*La plupart des pots d'échappement M4 et Empire En raison du volume élevé des ventes, le délai de livraison peut aller jusqu'à 5 à 20 jours ouvrables avant l'expédition.

Nous ne sommes actuellement pas en mesure de proposer une expédition garantie de nuit ou de 2 jours.

Cela est dû au fait que les entrepôts de la plupart de nos fournisseurs n'expédient que par voie terrestre.

Les produits sont expédiés depuis notre usine de Miami ou livrés directement depuis nos fournisseurs

Les commandes passées avant 11h CST sont généralement expédiées le jour même.

La plupart des commandes passées après cette heure seront expédiées les jours ouvrables suivants.

Si vous avez des demandes ou des besoins d'expédition spécifiques, veuillez nous contacter à sales@bills-exhausts.com avant d'acheter et nous ferons de notre mieux pour vous aider.

Si un article est en rupture de stock auprès du fabricant, nous vous en informerons. Pour votre information, nous n'aimons pas plus que vous que cela se produise.

Nous essaierons de vous aider du mieux que nous pouvons avec les commandes en souffrance

UN NUMÉRO DE SUIVI vous sera envoyé par e-mail ou par SMS après l'achat.

EXPÉDITIONS AUX ÉTATS-UNIS
LA LIVRAISON STANDARD GRATUITE sur les commandes de plus de 69 $ est disponible dans tous les 48 États américains inférieurs, les adresses APO et Porto Rico via USPS ou UPS. (*Des exceptions s'appliquent pour l'Alaska et Hawaï.)

La livraison standard gratuite signifie que nous sélectionnerons une option qui vous permettra d'obtenir vos pièces le plus rapidement possible tout en restant à un prix économique.

Nous nous réservons le droit de refuser la livraison gratuite pour quelque raison que ce soit.

À propos des précommandes :

Lorsque vous commandez en PRÉCOMMANDE, cela signifie que vous pouvez l'acheter avant la date de sortie officielle et qu'ensuite, vous n'attendez plus que l'expédition. En général, les précommandes prennent entre 1 et 6 semaines selon la marque et le produit.

Contactez-nous lors de la commande ou nous vous contacterons pour discuter des tarifs et des délais.

LIVRAISON INTERNATIONALE
NOUS LIVRONS DANS LE MONDE ENTIER Les tarifs d'expédition en dehors des États-Unis sont basés sur la destination et le poids.

Canada, Union européenne et Porto Rico Expédition rapide avec DHL Prepaid Customs/Taxes (DDP)

* Pays où nous ne percevons pas de taxes ou de droits de douane à votre charge.
Veuillez noter que nous ne sommes pas en mesure d'expédier des articles surdimensionnés tels que des pneus, des batteries et des huiles à l'international.
Pour ces articles, nous proposons l'expédition de fret par camion lourd (LTL).
Veuillez noter que les frais d'expédition LTL peuvent varier et dépasser le montant estimé au moment du paiement.
Nous vous contacterons pour confirmation avant de traiter votre commande.
Si vous avez des questions sur ces frais ou droits, contactez-nous avant de commander et nous pourrons vous aider.

-Pour les commandes internationales, les clients qui refusent le colis ne recevront pas de remboursement pour les frais d'expédition d'origine. De plus, tous les frais d'expédition de retour encourus par nous seront déduits du remboursement du client

-Les pneus ne sont pas éligibles au retour.

-Les appareils électroniques ne sont pas éligibles au retour.

Plus d'informations sur la politique de retour ici

Les délais de livraison pour les envois internationaux sont généralement de 5 à 9 jours ouvrables, mais cela peut varier en fonction des procédures douanières de votre pays.

Les commandes retardées par les douanes ne sont pas quelque chose que nous pouvons contrôler ou modifier.

TOUTES les commandes internationales (y compris le CANADA, la Californie et Porto Rico) doivent être expédiées depuis notre emplacement à Miami en Floride.

La plupart des commandes internationales ne peuvent pas être expédiées directement depuis les entrepôts des fournisseurs (sauf pour certaines marques spécifiques)

Les pièces prennent généralement 2 à 7 jours ouvrables pour arriver à notre entrepôt.

Une fois qu'elles sont arrivées, nous vous enverrons un numéro de suivi.

Le délai de livraison estimé affiché à la caisse commence une fois que la pièce est expédiée depuis notre entrepôt

Suivre ma commande

MODES DE PAIEMENT

Veuillez noter que toutes les commandes seront facturées en dollars américains et que les taux de change fluctuent quotidiennement.

Nous acceptons les cartes de crédit Visa, Mastercard, AMEX, ApplePay, GooglePay et Discover et Paypal, ainsi que les cartes de débit portant un logo Visa ou Mastercard.

Aussi klarna Achetez maintenant et payez plus tard

https://www.klarna.com/us/what-is-klarna

Contactez-nous à sales@bills-exhausts.com si vous avez des questions.

For US customers, we offer 3 shipping options:

• Free shipping for orders over $69. This shipping option takes 5-8 business days.
• Economy for small orders (less than 1lbs) $6.99
• This shipping option takes 5-8 business days. 

• Standard shipping (FedEx / UPS) for all orders $9.99 
• This shipping option takes 1-5 business days. 

*Most Arrow exhausts  ship directly from Italian warehouse!

It typically arrives at our store within 1-2 weeks, and then we'll ship it out to you right away!

*Most of M4 and Empire exhausts  Due to high volume of sales, lead time could be up to 5-20 business days before shipping.

We are currently unable to offer   overnight or 2-day guaranteed shipping .

This is because the warehouses of most of our suppliers only ship Ground.

Products ship from our Miami facility or drop ship direct from our Suppliers

Orders placed before 11am CST are typically will send the same day. 

Most orders placed after that time are will send the following business days. 

 

If you have specific shipping requests or needs please contact us at sales@bills-exhausts.com prior to purchasing and we will do our best to assist you.

If an item is back ordered from the manufacturer you will be notified by us. FYI – We don’t like it when this happens any more than you do.

We will try and help as best we can with back orders

A TRACKING NUMBER will be send to you via email or text after purchasing .

 

SHIPMENTS WITHIN THE U.S.

FREE STANDARD SHIPPING  on orders over $69 is available in all US lower 48 states, APO addresses, and Puerto Rico via USPS or UPS.  (*Exceptions apply for Alaska and Hawaii.)

Free standard shipping means we will select an option that gets you your parts as soon as possible while still being economically priced.

We reserve the right to deny free shipping for any reason.

About pre-orders:

When you order  PRE-ORDER it  means that you can purchase it before the official release date and then, you just wait for the shipping Usually pre-orders takes from 1-6 weeks depending the brand and the product. 

 

Contact us when ordering or we will contact you to go over rates and times.

INTERNATIONAL SHIPMENTS

WE SHIP WORLDWIDE Shipping rates outside the US are based upon destination and weight. 

Canada ,European Union and Puerto Rico Fast shipping with DHL Prepaid Customs/Taxes (DDP)

• * Countries we don't collect  tax or duties required pay by you.

Please note that we are unable to ship oversized items such as tires, batteries, and oils internationally.

For these items, we offer Large Truck Load (LTL) freight shipping.

Please be aware that LTL shipping costs may vary and exceed the estimated amount at checkout.

We will contact you for confirmation before processing your order.

If you have questions about these fees or duties contact us prior to ordering and we can assist you.

 -For international orders, customers who refuse the package will not receive a refund for the original shipping cost. Additionally, any return shipping fees incurred by us will be deducted from the customer's refund

 -Tires are not eligible for return.

 -Electronics are not eligible for return.

More for Return policy here

 

Delivery times for international shipments are typically 5 to 9 business days, but this can vary depending on your country’s customs procedures.

Orders delayed by customs are not something we can control or change.

 

ALL international orders (Includes CANADA ,California and Puerto Rico) needed to be ship from our location in Miami Florida.

Most of International orders cannot drop ship from supplier's warehouses(Except on some specific Brands)

Parts typically take 2-7 business days to arrive at our warehouse.

Once they're in, we'll send you a tracking number.

The estimated delivery time shown at checkout begins once the part is shipped from our warehouse

 

 

• Track my order

 

PAYMENT METHODS

 

Please take note that all orders will be charged in USD dollars, and exchange rates fluctuate daily.

 

We accept  Visa, Mastercard, AMEX, ApplePay,GooglePay, and Discover credit cards  and Paypal , as well as debit cards with a Visa or Mastercard logo.

 

Also klarna Buy now and pay later

 https://www.klarna.com/us/what-is-klarna

 

Contact us at sales@bills-exhausts.com if you have any questions.

 .

Click here for important emission definitions and regulatory compliance and warranty information.