My journey will Bill's exhaust started back in January of this year when I ordered a Vandemon exhaust that has been on back order and I eventually learned there were no plans to make any exhaust for my BMW R18B anytime soon. I expressed my frustration with Bill's and they were always professional and answered my emails in a timely manner. I canceled that vandemon order and ended up ordering a Freedom Performance Exhaust. Despite my bad experience the first time around which wasn't Bill's fault, I went back and ordered because Samantha is absolutely amazing and her customer service is incredible and much appreciated. Samantha always replied back to me as soon as possible and I can't thank her enough for that because nothing is more frustrating than bad customer service. Big ups to Samantha she is definitely a real one and a great asset to the Bill's Exhaust team. Samantha deserves a raise and an all expense paid month long vacation.